The offline data viewer can be used to access data when the internet connection is unavailable. This is where an Internet outage is known in advance. For example:

• A hurricane, earthquake or tornado warning is issued
• The Internet provider issues an advance Internet Outage notice
• You decide to manually backup your data locally on a regular basis

Please note: The offline data viewer requires a manual backup to a local computer in order to view the data off-line. (This is not an automatic backup procedure).

To download data locally go to:

Ciirus > Management Company > Copy Data Locally

To access the offline data viewer go to:

Windows Start > Ciirus > Offline Data Viewer

If an Internet connection is unavailable, you can also attempt to connect Ciirus to access live data, by using a cell phone as a hotspot.

Limitations of the offline data viewer:

Data is read only, data cannot be saved to the offline data viewer

Limited Available data:

• Owner details
• Property details
• Bookings
• Cleans
• Work orders
• Contacts
• Schedule

If Internet is unavailable, the following are Not affected:

• Websites and booking engines are live
• Owners with internet connection can access the owner portals
• Guest portals are active
• Notifications and Scheduled CRM emails are sent as normal
• Home automation active (if the home has network access)
• Housekeeping and maintenance can access the portal (if they have internet access)
• Staff that have Internet access from other locations, can fully access the system as normal

Please note: The above does not affect the live online (live) data backups, live data is automatically backed up to the backup servers as normal.