What's an Issue?

The main purpose of Reported Issues is to make it simple to create new work orders, cleans, and inspections based on the findings of staff out in the field. For instance, if a cleaner notices that one of the pool lights isn’t working, they might raise an issue, which the property manager can convert to a work order within the Reported Issues module.

Staff users report issues on-site using the Task Manager app (see “Reporting Issues” in the “Task Manager Mobile App” section). The property management company should advise staff which observations are acceptable to be placed in notes and comments, versus which observations should be reported as an Issue. Setting expectations with the users will prevent erroneous reports and help keep organized.