Generali Global Assistance

Generali Global Assistance, formerly doing business as CSA Travel Protection, has been a leading provider of travel insurance and assistance services for nearly 30 years, with a focus and expertise in the vacation rental industry. They offer a full suite of innovative, customized travel insurance and emergency services designed to protect travelers’ trip investments and provide the peace of mind one deserves while traveling. Generali Global Assistance is part of Generali Group, one of the world’s largest insurance companies.

With the integration, CiiRUS users can offer insurance to their guests to protect their trip, or damage protection to protect the unit. The guest can opt into purchasing travel or damage insurance upon booking their stay on the website, or the insurance can be added directly to the reservation in the system.

Travel insurance helps protect a guest from certain unexpected and potentially costly events that can occur before or during their trip. One of the most common reasons people consider travel insurance is to help protect the money that they’ve spent on their vacation. Insurance coverage for trip cancellation can reimburse the guest for unused, non-refundable, prepaid trip costs if they need to cancel their trip for a covered reason, such as sickness, job loss, flight cancellation due to adverse weather and more.

Damage Protection provides coverage for accidental damages during covered reservations. Offer guests a convenient alternative to traditional deposits. Can help cover costs to replace unintentionally damaged household items.

Currently, you can only offer Generali Damage Protection on your website. If you want to offer Personal Travel Insurance, you can create an automated email with the details to encourage guests to add it after booking.

Integrated with CiiRUS for a seamless experience, Generali travel insurance and damage protection help protect your guests and grow your business. When your guests purchase protection, they get coverage and you earn revenue.

• Coverage for reservation cancellation and disruption

• Property damage protection for accidental damage

• Earn revenue and improve guest satisfaction

For more information, click here to view Generali's Frequently Asked Questions.

First, sign up with Generali Travel Insurance.

Please visit Generali to get started or call 866-999-4018.

After signing up, Generali will notify the CiiRUS Support Team and provide the proper documentation in order to enable your Travel Insurance product(s) in the CiiRUS software.

Please note, travel insurance can only be offered to guests located in the USA. Be sure that the guest address and contact details are populated in the booking.

CiiRUS will enable the integration for your CiiRUS account based on the policies you have been enabled to sell from Generali.

Upon enabling Generali for the account, the insurance extras will be created with the policy class attached.

To view the extras, go to:

Locate the insurance extras - the code is the Product Class/Code generated by Generali and the description is either "Generali Damage Protection," or "Generali Travel Insurance."

To view the extra, select the "Edit" icon:

You shouldn't need to modify the insurance extra, as the system automatically sets the settings when you sign up to Generali. However, here are a few things to note:

To add insurance or damage protection to a reservation, locate the applicable reservation and open the Reservation Folio.

Before adding insurance to a reservation, please make sure the guest's contact information is populated, including their phone number, email address, and mailing address. To add this information, click the "i" icon next to the guest's name.

Please also note that insurance extras can only be added to future reservations.

To add Damage Protection or Travel Insurance to a reservation:

Generali will automatically send the policy and coverage information to the guest via email once the insurance has been added to the reservation.

From the Listing Assistant, you can choose between the following two options:

This will need to be specified in order to sell the Damage Protection coverage on your website.

To configure this setting, go to:

From here, you can specify a security deposit option. You can choose to show a security deposit and/or Generali Damage Protection on your website. We recommend the third option, to allow guests to choose between a security deposit or the Damage Protection.

Once you've configured the listing to have either a security deposit and/or Generali Damage Protection, it'll appear on your website's checkout page. Here's an example of how it'll be displayed on your website:

If guests choose Generali Damage Protection, it'll be added to their reservation total and breakdown. If they choose a security deposit, it won't be processed until they arrive and isn't included in the pricing breakdown at booking

Once the guest completes their reservation on your website, you'll get an email notification letting you know that they opted into the Damage Protection. The policy is automatically sent to Generali Travel Insurance.

Currently, you can only offer Generali Damage Protection on your website. If you want to offer Personal Travel Insurance, you can create an automated email with the details to encourage guests to add it after booking.

All policies added in CiiRUS are automatically sent to Generali Travel Insurance. However, you may need to provide the Audit log to Generali upon request, or you can check it on the CiiRUS report to track the policies you've sold.

To generate the report, go to:

Enter your desired date-range and choose to show reservations based on the purchase date or the arrival date, then click on "Export Report":

The report reflects the following information:

Gross Premium = total amount charged to the guest

Net Premium = total amount due to Generali

Think of the report as a running log/audit trial - if any changes are made to a reservation such as an update to the guest contact details, change to the check-in or check-out date, or a change in trip price, a new updated row will appear on the report to reflect the changes.

For example, if a reservation has travel insurance which is calculated off of the grand total of the trip price, but now the total price has changed, the report will log this change and show the price difference of the new totals.

The report can be exported to Excel > Saved to your computer > Emailed to Generali.

To do so, click on the "Export" icon: