This article explains how to utilize Airbnb's pass through fees feature, which allows you to include mandatory charges for guests during the booking process. When enabled, you can itemize the following fees: resort fee, management fee, linen fee, community fee, security deposit and pet fee. Follow the step-by-step instructions in this article to configure pass through fees for your listings.
Airbnb Supported Fees
Airbnb supports the following data from CiiRUS:
Rates sync
Availability sync
Listing content sync
Inquires sync
Message sync
Review sync
Cleaning fee
Tax remittance
In addition to the above, Airbnb will now support the following fees:
Resort fee - mandatory fixed-amount or percentage/included in the base rental amount
Management fee - mandatory fixed-amount or percentage/included in the base rental amount
Linen fee - mandatory fixed-amount only/included in the cleaning fee line item
Community fee - mandatory fixed-amount or percentage/included in the base rental amount
Pet fee - optional fixed-amount/included in the service fee line item
Security deposit - optional fixed-amount/shown as a security deposit in the pricing breakdown, but not actually charged at the time of booking
Please note, Airbnb does not break the fees out as a separate line item shown to the guest. The fee will either be included within the base rental, the cleaning fee or the service fee shown to the guest. However, when viewing the Reservation Folio in CiiRUS, post-booking, the fees will be shown as a reservation extra.
How to Configure Additional Fees
The additional Airbnb fees can be created as Reservation Extras. To access Reservation Extras, go to:
Reservations
Pricing & Fees
Reservation Extras
Add the applicable reservation extras. Please click here to view the documentation on how to add and configure Reservation Extras.
It should be noted that Airbnb requires all supported extras to be a mandatory fixed amount or percentage, with the exception of the linen and pet fees, which can only be a fixed amount and the pet fee and security deposit an be optional. Please be aware that daily extras are not supported on Airbnb.
Furthermore, it is important to understand that Airbnb only supports the resort fee, linen fee, management fee, pet fee, security deposit and community fee. Extras assigned to the Airbnb listings such as an "Accidental Damage Waiver," will be displayed to the guest as a "Management fee" on Airbnb.
How to Assign the Extras to the Listing for Airbnb
Once the extras have been created, they must be assigned to the listing within the Channel Manager.
To so, go to:
Connections
Channel Manger
Airbnb
Select the 'field chooser' icon and enable the fees
Click the drop-down and assign the applicable fee. Only the extras that have been created and assigned to the applicable listings will appear.
Once the extra has been assigned in the table, it may take around an hour to update on the Airbnb listing, and will then be applied to all future bookings.
Configuring a Security Deposit
A security deposit is a temporary hold of funds that is placed on the guest credit card on file in case any incidentals or damages occur during their stay. Typically, the security deposit is processed on the day of arrival and refunded on the departure date upon inspection of the unit and if no damages are found.
Since the security deposit is just a hold of funds, it's not actually processed or charged at the time of booking on Airbnb. Since this fee is not included in the nightly rate, it helps to keep the price lower and attractive to potential guests.
The security deposit is itemized as a fee during the booking process, but it's not actually charged. This means you'll need to process the security deposit at the time of guest arrival in CiIRUS.
Please note, the security deposit must be between $100 and $5000 USD.
You can configure the security deposit the same way as the other fees mentioned above. The security deposit must be set up as a flat fee reservation extra.
Configuring the Pet Fee
In addition to the steps above, There is one additional step to configure the pet fee extra within the Airbnb portal.
You will need to login to your Airbnb account and go to > Listing Dashboard > Select the applicable listings > Select the 'Policies & Rules' tab > Enable "Pets Allowed.' Here you can also set the maximum number of pets that the guest is allowed to include in their booking.
For more information on pet fees, please click here: https://www.airbnb.com/resources/hosting-homes/a/what-you-need-to-know-about-hosting-pets-463
Please note, currently Airbnb does not support 'per-pet fees.' This means if you set a maximum number of 2 pets and the guest chooses 2 pets at the time of checkout, they will only occur one flat charge for the pet fee.
For example, if you configure the pet fee amount to $50 and the guest brings 2 pets, this guest will only be charged $50 which covers both pets.