Dedicated to Trust Accounting Users

What's the purpose of 'Pending Transactions?'

The aim of 'pending transactions' is to verify that you as the property manager only uses the owner's available funds. When making payments on the owner's behalf, the system checks if there are enough funds in the owner's account to cover the expense. If there aren't sufficient funds, the transaction is declined and converted into a pending transaction, waiting until there are enough funds in the Owner Account. Once sufficient funds are available, the pending transaction is ready to be applied to the owners account.

To see the pending transactions, go to:

The Pending Transactions Window shows all transactions that were declined for all owners. These declines occurred because the owners didn't have enough funds in their accounts to cover the expenses.

For instance, when a work order was charged to the owner's account, but the owner's balance was in the negative, the work order will be moved to this screen.

When the owner's account has adequate funds to cover the work order, the system will automatically select the pending transaction to apply to the owner's account.
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Click 'Process' to apply.
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Once processed, the debit transactions will reflect on the owners account.