In addition to setting up automated messages, you can send custom or personalized emails to guests and owners from any given reservation. This is also a good way to resend emails to guests who claim they didn't receive them.
Before sending on-demand emails, you'll first need to create your standard email templates in the Template Builder.
Where to go
You can send on-demand emails to the guest or owner from a reservation either from the Reservations Manager or List, or the Reservation Folio.
First, you can send an email directly from the Reservations Manager or the Reservations List.
To do so, locate the reservation and right-click to open the menu. Select "Send Confirmation."
Alternatively, if you're already working in the Reservation Folio, follow these steps:
Select "Reservation Actions"
Click "Send Email" from the menu
Sending an email
From the popup window:
Specify to send the email to either the guest or to the owner.
Select the template. Only previously configured standard templates from the Template Builder will appear.
Verify the email address. You can enter multiple email addresses by separating the emails with a comma.
Choose to preview the email first by clicking "Preview," or directly send it by clicking "Send."
Preview email
Before sending the email, you can preview it to see how it'll appear to the guest or owner. The preview will populate the tokens with real data.
You can add additional text or edit the email before sending it. For example, if you have a special message for the guest, simply add it to the email.
When you're ready to send, click the "Email" button.
Email tracking
After sending an email, the system will keep a log to prevent duplicate emails.
To view on-demand emails sent to a guest, right-click on the reservation in the Reservations Manager or Reservations List and select "Reservation Activity & Tracking."
