Request to close your CiiRUS account
We understand that circumstances may change, and sometimes using CiiRUS may no longer be the best fit for your needs. If you've decided to close your CiiRUS account, we're here to assist you smoothly through the process.
Steps to close your CiiRUS account:
Submit a cancellation request: Please submit a ticket to our team at support.ciirus.com, clearly stating your intention to cancel your CiiRUS account. Additionally, provide any relevant details or reasons for your decision.
Review terms and conditions: As per our terms and conditions, we require a 30-day notice period before proceeding with account closure. This allows us to ensure a smooth transition and provide you with ample time to export and save any necessary data.
Complete off-boarding agreement: Once your cancellation request is received, our team will send you an off-boarding agreement to review and sign. This agreement outlines the details of your account closure and confirms your understanding of the process.
Schedule disconnections: Upon completion of the off-boarding agreement, our team will schedule the disconnection of your CiiRUS services. This ensures that your account is properly terminated and no further charges are incurred.
Data export recommendation:
Before your CiiRUS account is closed, we strongly recommend saving and exporting any data that you may need for future reference or use. This includes guest information, unit details, and financial records.
We appreciate your understanding and cooperation throughout the account closure process. If you have any questions or concerns, please don't hesitate to contact our support team.