To accommodate early arrivals or late departures, specify the requested check-in and check-out times in the Reservation Folio. This will ensure that the guest's arrival and departure details are accurately reflected in reports.
We suggest checking the unit's availability before overriding the check-in and check-out times. The system does not verify if there is a same-day arrival or departure for the unit.
Where to go
You can specify that a guest is checking-in early or checking-out late from the Reservation Folio. To do so, follow these steps:
Locate the applicable reservation > Open the Reservation Folio
From the header, click the checkbox to enable an early check-in or late-check out
Select the arrow next to either the check-in or check-out time and specify the new time
Increase your revenue by offering guests the option to select an early check-in or late check-out from your website. You can do this by adding Reservation Extras.
Important: If you charge the guest for an early check-in or late check-out fee, be sure to add the extra under the Financials tab in the Reservation Folio.