When creating a message template in the Template Builder, you'll need to choose a category, such as Automation or Standard. The tokens available to you will vary depending on the category you choose.
For example, automation rules have different tokens available than on-demand reservation emails to guests. It's important to reference the list of available tokens in the editor to ensure that you're using the correct one.
Example of an automation template
Example of a standard on-demand template
Notice that some of the tokens are slightly different. Here's a few examples:
Automation Templates | Standard Templates |
Arrival Date: [ad{dd MMM yyyy}] | Arrival Date: [arrivaldate] |
Departure Date: [dd{dd MMM yyyy}] | Departure Date: [departuredate] |
Number of nights: [nights] | Number of nights: [numnights] |