Please read this if you are a Supplier looking to distribute your units to Hopper.
In order to connect with Hopper, first fill out the onboarding form and be sure to specify that CiiRUS referred you.
To configure your listings to Hopper, go to
Connections
Channel Manager
Hopper
Enabling Listings
To enable a listing to publish on Hopper, just check the "Enable Listing" box in the grid for each applicable listing, and press the save icon at the top when finished.
Hopper Cancellation Policy Setup
Global Settings > Settings Assistant > Reservation & Fees Setup > General Reservation Settings > Manage Terms and Conditions Template
Create or edit the Cancellation Policy that will apply to Hopper. If you intend to use the same Cancellation Policy, the template only has to be created once and then can be assigned to each listing afterward. Multiple templates can be created if different listings have different Cancellation Policies, but there is no need to create duplicate versions of the same.
To add the desired Cancellation Policy, click 'Add/Edit Terms' to open the template designer:
From the window, select 'Add New'. This will open the window to add new terms template:
From this window, enter the terms template name:
Next, enter ONLY the name of the cancellation policy you wish to utilize:
Flexible
Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night
Moderate
Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights
Firm
To receive a full refund, guests must cancel at least 30 days before check-in
If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
Strict
To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-i
If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all night
If they cancel after that, you’ll be paid 100% for all nights
super_strict_30_days
Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
If they cancel after that, you’ll be paid 100% for all nights
super_strict_60_days
Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
If they cancel after that, you’ll be paid 100% for all nights
Then copy the same terms entered above to the window to the right for the website.
After creating the terms click 'Save and Close'
Once created Navigate to Connections -> Inventory Share -> Super Sites -> Agent Properties -> Select Agent = Hopper -> Assign newly created Terms Template to Terms & Conditions Column
Contact Hopper support
Hopper Help Center: https://hosts.hopper.com/help-center
Hopper Host portal: https://hosts.hopper.com/
Partner Support (when you require assistance with your account): [email protected]
Customer support (when you require assistance with a reservation and/or guest): [email protected]
For an emergency, please call 9-1-1. For an urgent booking related matter such as a double booking or cancellation, you may also call at the following number:
US/Canada/Skype toll-free: +1-800-328-7100