If your staff or vendors encounter a problem or issue during a task, they can create an Issue Report. For example, if valuable items are missing or damaged, or if there is a carpet stain that requires deep cleaning.
You can tell your staff or vendors which circumstances require an Issue Report. From a Reported Issue, you'll be able to an convert it to a different Task Type for a deeper clean, maintenance, or inspection.
To report an issue:
From the Task Summary, select the “Details” tab.
Select “Issues” from the list. A screen will appear where any reported Issues are listed.
Select “New” in the top-right to report a new Issue.
Enter a title for the Issue.
Enter a description of the Issue.
Upload a photo or a video from your camera roll.
Select “Save” in the top-right to submit the Issue report.
The reported Issue will be sent to your CiiRUS account for review. You can convert it to a different Task Type for a deeper clean, maintenance, or inspection.