We are excited to announce our new integration with RemoteLock! This integration allows you to automate guest access by providing keyless door codes all through CiiRUS. Door codes are automatically created three days before the arrival date.
With our integration to RemoteLock, you can:
Connect your smart locks to your units in CiiRUS.
Generate codes for each reservation.
Send codes to guests via email or text messages
The integration is a great way to improve the guest experience and make it easier for you to manage your units and entry codes.
Getting started
The integration with RemoteLock is only available to CiiRUS users who already have an account with RemoteLock. If you're interested in using RemoteLock but don't have an account with them yet, you can either:
Submit a help request to the CiiRUS team and we'll introduce you to our point of contact at RemoteLock
Directly reach out to RemoteLock and let them know you're a CiiRUS customer wanting to sign up. Email: [email protected].
To access the RemoteLock module, in CiiRUS go to:
Connections
Integrations > RemoteLock
Configuration
To complete the configuration and start generating door codes for your reservations, you need to follow these three steps:
Purchase your locks and set them up in your RemoteLock account. Make sure that the locks you purchase are compatible with RemoteLock.
Connect CiiRUS to your RemoteLock account. This is a one time thing to authenticate your account and allow CiiRUS access to your RemoteLock account.
Assign locks to units in CiiRUS. This is necessary for any units that will be using RemoteLock.
Once you have completed these three steps, you will be able to generate door codes for your reservations.
Step One: Setting up locks in RemoteLock
Once you have purchased your locks, you need to register them as devices in your RemoteLock account.
To do this, follow these steps:
Go to the Devices tab in your RemoteLock account.
Click on the "Register Device" button.
Follow the steps within RemoteLock to finish the setup.
Once you have registered your lock as a device, you can follow the instructions in the RemoteLock documentation to set it up. If you need additional help with this, please contact your point of contact at RemoteLock.
You can see all of the locks that you have set up by going to the Devices tab in your RemoteLock account:
Step Two: Connecting CiiRUS to RemoteLock for the first time
When you first access the RemoteLock module in CiiRUS, you will need to connect to your RemoteLock account.
To do so, select the button, "Yes, Connect to RemoteLock."
A new tab will open within your browser where you'll enter your username and password for RemoteLock:
You'll need to allow RemoteLock to access your CiiRUS system by clicking on the "Authorize" button:
A successful message will appear and you can close out of this tab and return to CiiRUS. Be sure to refresh the page - you should see your listings appear in the grid. This is where you'll be able to connect the locks to your units.
Step Three: Assigning locks to units
Now you're ready to assign the locks to the applicable units in CiiRUS.
From the grid, you can see the unit ID and name, and you can use the search tool to quickly locate a unit.
To assign a lock, simply click on the field that says "Please Select One" from the "Select Lock" column. Here, you will see a dropdown with all of the locks that you have set up in RemoteLock. Choose the lock to assign to the unit. After assigning the lock, for example "Key in Code 1," the system will automatically enable the checkbox within the Enable Lock column.
Once the configuration is complete, you can generate the door codes for each reservation in CiiRUS.
Automate lock codes
Specify how many days before arrival you'd like the system to automatically generate the lock code.
Specify how many days in advance you want to see arriving bookings. For example, if you specify '30' days, you'll see all arrivals within the next 30 days.
For last-minute bookings with an arrival date within the days specified to generate the code, the code is generated instantly. For example, if you chose to generate the code 7 days before arrival, but the guest books to arrive within the next 3 days, the code will be generated instantly.
You can see the upcoming bookings and verify the codes by clicking 'View' from the last column within the grid.
This popup displays upcoming arrivals that you can assign a lock code to.
If you have a new reservation that was recently added, allow up to ten minutes for it to appear in this list.
If you need to manually generate the code, enable the checkbox to generate a code and the system will automatically generate and populate the lock code:
If you need to remove a code, click the box within the "Remove Lock Code" column:
You can also see a list of upcoming arrivals in your RemoteLock dashboard. This list will show the lock codes for each reservation.
Lock code in the Reservation Folio
Once the code is generated, it'll populate within the "Lock/Door Code" field in the Reservation Folio within the "Check-in/out tab". This means you can include the code in upcoming arrival emails and messages to the guest.
Moving a reservation with a lock code
You don't need to worry about updating the lock codes if you move a reservation into another unit. The system will handle it for you in the following scenarios:
Scenario 1: If you move a reservation into another unit that's set up with a lock, the system will keep the same lock code. This means that the guest won't have to do anything different. Your RemoteLock Dashboard will be updated with the new unit's name for your reference.
Scenario 2: If you move a reservation into another unit that's not set up with a lock, the lock code will be automatically removed from the reservation. In this case, you'll need to update the guest with any information about the new lock or access into the unit.
Deactivate a lock against a unit
If you need to deactivate a lock in CiiRUS, you can follow these steps:
Remove the lock code from any reservations in the unit by clicking "View" and then remove the code
Disable the lock from the unit by clicking the checkbox within the "Enable Lock" column
We hope you find the new integration to RemoteLock easy to use and helpful. Please don't hesitate to contact us if you have any feedback or suggestions.